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| NKS Programme Area: | NKS-R | | Research Area: | Organisation and safety culture | | Report Number: | NKS-37 | | Report Title: | Gränsöverskridande kommunikation - Problem och lärdomar i kommunikationen över expertområden | | Activity Acronym: | SOS-1 | | Authors: | Britt-Marie Drottz Sjöberg | | Abstract: | The report presents results from a project on communication involving nuclear safety personnel and
members of the safety council and personnel in administrative positions within the community of
Oskarshamn. Data were collected in discussions and by questionnaires. Totally 42 persons participated
in the study. The aim of the project was to pinpoint problems in communication about safety issues
and thus to facilitate a development of communication between groups and in the work on nuclear
safety within the local community. A number of open ended questions were included in the
questionnaire together with large number of rating tasks. The participants rated items, developed
primarily in the group discussions, regarding information transmission, handling of difficult situations
and what could be done to improve the communication situation. The results showed e.g. that
communicative ability was best predicted by the index of “context uncertainty” in both groups, but
that the groups differed with respect to the salience of other predictors. Thus, an index named “ability
to synthesize” was a good predictor in the group of nuclear personnel, whereas human and structural
aspects of information transmission, as well as the ability to reach across boundaries, were additional
predictors in the group of Oskarshamn community personnel. The results thus showed that the
participants viewed communication problems and solutions from the perspective of their own work
perspective rather than as issues to be dealt with across different expert groups. The report underlines
the necessity to regard contents of communicated messages as well as the framework to which they are
related within the same context for an optimal adjustment to expectations, attitudes and requirements.
Suggestions for future work included clarifications of which groups that are relevant for information
and their specific interests, increased clarity regarding specific roles and information paths with
respect to communicators, guidelines regarding what material should be given priority for effective
reviews of important aspects of the safety work. It was furthermore suggested that training was used
with respect to media presentations and that courses were given on how the media works, and that
systematic work was invested into interpreting technical matters and terminology into common
language. | | Publication date: | 01 May 2001 | | ISBN: | ISBN: 87-7893-089-8 | | Number of downloads: | 2148 | | Download: |  NKS-37.pdf |
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